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The state of the art datacenter facilities located in Dallas, Texas. Both facilities offer complete redundancy in power, HVAC, fire suppression, network connectivity, and security. With over 35,000 sq ft of raised floor and 15,000 sq ft of static free tile, We has an offering to fit any need. Our product offerings includes private data suites (mini-datacenters), private caged suites, cabinets, half-cabinets, tri-cabinets, and rackspace by the Unit. Both facilities sit atop multiple power grids driven by TXU electric, both facilities have multiple Liebert and PowerWare UPS battery backup power, and both facilities have onsite permanent generator power. Our HVAC systems are a combination of glycol, chilled water, and condenser units by Liebert and Data Aire to provide redundancy in cooling coupled with 6 managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system in both facilities including VESDA (very early smoke detection apparatus) along with over 600 smoke detectors. Security is also concern for The Planet and our customers so all facilities are key card access with CCTV for maximum security. All visitors to the datacenters must check in and out of the facility. The goal is to provide maximum redundancy in every facet of the datacenter environment to facilitate 100% uptime for your entire hosting infrastructure.

We monitor all our customer equipment and datacenter infrastructure is being monitored at all times by automated systems and manually as well at all times. The IPAlert system monitors up to 16 different services over a private or public IP network without a client install. Our premium IPAlert system also includes a client based monitoring application that will allow us to drill down and monitor all internal server services such as ram usage, CPU usage, applications, services, and internal temperature.

The IPAlert system is available online 24/7/365 for viewing services and up to date statistical information. The IPAlert system also houses key escalation procedures designed and supplied by each customer to ensure the correct escalation path is utilized at the first sign of trouble. Our NOC personnel monitor the IP Alert System 24/7/365 from both datacenter locations with technician's onsite around the clock to assist you in your needs. Monitoring includes free "hands and eyes" service to all customers for emergency situations that require additional assistance.

Our internal network architecture utilizes the Enterprise routing and switching engines from Juniper and Cisco. Our network is fully meshed and redundant with 6 backbone providers. Our current network consists of, UUNet (GigE), Level 3 (GigE), Time Warner (GigE), Global Crossing (GigE), Verio (GigE), and ATT (DS3).

All dedicated servers are delivered with the following standard features:

  • A high-speed dedicated Internet server

  • Hardware guarantee: We will replace failed hardware within 3hours

  • Basic server monitoring: 24 hours a day, 7 days a week, 52 weeks a year

  • Total control of your server with root or administrator access

  • Rack space in our leased facility

  • Server reboot and/or application shutdown and restart

  • Uninterruptible power management system and redundant power

  • Uninterrupted air cooling and security system in the datacenter location

  • Connection to 8 backbone service providers

  • 24/7/365 Onsite hands and eyes for reboots and assistance

 


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