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SLA 

   


We are committed to offer an exceptional level of performance, reliability, and service. We offer SLA guarantee our network reliability and performance, as well as our dedicated server service level.

We lease state-of-the-art network systems and NOCs avoiding any single point of failure to the maximum possible security level and redundancy. These data centres are staffed by highly skilled Systems Administrators, 24 hours a day, 365 days a year. We continuously monitor our servcer 365 x 24 x 7 by automated monitoring tools as well as human monitoring

Our SLA guarantees the following:

Network :

  • 100% network uptime
    one day credit for each hour of downtime

  • 99.9% server uptime guarantee
    one day credit for the basis point performance below the above level.

  • Replacement of malfunctioning components within less than two hours
    one day credit for each additional four hours taken with hardware repair

Credit Terms :

  • Up to 100% of applicable fees on customer's monthly bill may be credited due to failure to provide service per the terms of the SLA

  • Measurement of all data is per a 30 consecutive day period

  • No cost, no penalty immediate service termination is permitted if over any 30 consecutive day period network downtime exceeds 8 hours.

 


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